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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Molly and Dennis Edwards

Molly and Dennis Edwards

September 11, 2026

5  out of  5
rating by Molly and Dennis Edwards
"Prompt, efficient service as new West Plains residents. Clear coverage explanation and friendly office personnel."
We responded:
"Thank you for your 5-star review! We are so very pleased to be able to assist with your home and auto insurance needs and hope you find this area very welcoming! You were both wonderful to work with! "
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Darrell Mahan

September 9, 2026

5  out of  5
rating by Darrell Mahan
"When reviewing all our policies, Abigail Hicks was very friendly and helpful. She did an excellent job of answering all of our questions and making the changes we discussed."
We responded:
"Thank you, Darrell! We greatly value the many years you've allowed us to take care of all of your insurance needs. We appreciate the kind words about Abbey, and she does an excellent job taking care of customers. "
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Brian Malvin

September 4, 2026

5  out of  5
rating by Brian Malvin
"Brittany did an awesome job helping me set up my car and home insurance and made it very easy to do. Had my new insurance cards right away and everything taken care of even faster than my other insurance companies had done. Definitely very satisfied for sure."
We responded:
"Brian, thank you for your 5-star review! We are very glad you had a great experience with Brittany writing your home and auto insurance policies. We look forward to exceeding your expectations for a long time to come! "
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Marty Gauthier

September 2, 2026

5  out of  5
rating by Marty Gauthier
"Awesome"
We responded:
"Marty, we are so glad we were able to help you with your auto insurance needs. Welcome to our agency and we will do our very best to take exceptional care of you. Thank you for your review! "
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Nancy Witcher

September 2, 2026

5  out of  5
rating by Nancy Witcher
"The ladies and gentlemen are always very helpful and have positive interactions with me. I have been a customer of State Farm over 17 years and I don't have any negatives about them. Changes in policies and fees are across insurance companies, so I may not like when prices go up, but it is across the industry. Romona has always been available when I need clarification on policy or I have questions."
We responded:
"Thank you, Nancy. We always enjoy working with you and do sincerely appreciate your business. Your loyalty to State Farm and our agency is truly valued. "
Profile photo of Chad Smith

Chad Smith

August 31, 2026

5  out of  5
rating by Chad Smith
"Have been with state farm for almost 20 years, I have no complaints. My agents always get back to me in a timely manner and have helped with everything I've needed"
We responded:
"Thank you, Chad for your review! I can't believe 20 years would have past so fast but do appreciate your loyalty and trust in my agency for all of this time. We greatly value your business and the opportunity to help with your auto and property insurance. "
Profile photo of Amanda Woodward

Amanda Woodward

August 31, 2026

5  out of  5
rating by Amanda Woodward
"Addi was very helpful in filing a claim. She was understanding and went above and beyond to help."
We responded:
"Amanda, thank you for your 5star review! Addi is a great addition to my team, and she truly cares about serving our customers. We appreciate your business and will continue to help you through your claims process. "
Profile photo of Alix Overstreet

Alix Overstreet

August 29, 2026

5  out of  5
rating by Alix Overstreet
"They are excellent to work with, any time I call and need them to look up or send me a card they do it right away, all staff are very kind. They go above and beyond in all they do."
We responded:
"Thank you, Alix. We do work very hard to provide exceptional customer service and do appreciate your kind words. Thank you for the opportunity to help with you with your insurance needs. "
Profile photo of Ashley Strawn

Ashley Strawn

August 27, 2026

5  out of  5
rating by Ashley Strawn
"Thank you to my insurance Agency State Farm-Ramona Heiney and the gals. Thank you for your professionalism and compassion, that you have shown my family and I. There has been many changes that has happened in the past year. I want you to know how much we appreciate each and everyone of you. Thank you for all of your work you do everyday!

I have been a customer for 10 years and I never had a claim until March 2024. My property was hit by the tornado, and they were more than happy to take care of me. The rates are affordable and I've never been so happy with customer service.

Make the switch now, and you will be a happy customer just like me!"
We responded:
"Thank you, Ashley. You have certainly had a challenging year, and we are so happy that we were able to help see you through all the difficult times. We greatly appreciate your business and your kind words! Knowing we've made a positive difference in our customers lives during their most difficult days is what we strive for. "
Profile photo of Lisa Wilkinson

Lisa Wilkinson

August 26, 2026

5  out of  5
rating by Lisa Wilkinson
"They are friendly and always quick to respond. I have been with them for 6 years and very happy with the services."
We responded:
"Thank you, Lisa for your 5star review. We appreciate the loyalty you've shown to our agency and greatly value your business! Thank you for trusting us with your insurance needs."
Profile photo of Nathan Shortt

Nathan Shortt

August 26, 2026

5  out of  5
rating by Nathan Shortt
"great to work with"
We responded:
"Thank you, Nathan! We appreciate the opportunity to work with you as your insurance needs change and are always happy to help in anyway.
"
Profile photo of Joe Sanders

Joe Sanders

August 25, 2026

5  out of  5
rating by Joe Sanders
"Great to deal with always helpful , quick with claims on vehicles , Ramona and crew has done Us a fine job."
We responded:
"Thank you, Joe. We appreciate you and always enjoy working with you on your insurance and financial service needs. "
Profile photo of Sherry Melton

Sherry Melton

August 25, 2026

5  out of  5
rating by Sherry Melton
"We've been with State Farm for decades. Ramona Heiney, (and years ago,) Marge Slayton have been wonderful agents."
We responded:
"Thank you, Sherry, for your 5star review. We have loved working with you for so many years and truly appreciate your business. "
Profile photo of Moriah Cardoza

Moriah Cardoza

August 24, 2026

5  out of  5
rating by Moriah Cardoza
"Abbey has always been so helpful and cheerful each time we speak. I love her professionalism and her ability to connect with you in a personal way. Always a pleasure dealing with this office."
We responded:
"Thank you so much for the kind review! We’re especially happy to hear your wonderful comments about Abbey. Her cheerful attitude, professionalism, and genuine ability to connect with our customers are qualities we truly appreciate about her as well. We’re fortunate to have Abbey on our team, and we’ll be sure to share your kind words with her. Thank you for trusting our office—we always enjoy the opportunity to help!"
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David Henderhan

August 23, 2026

5  out of  5
rating by David Henderhan
"Everyone was amazing they helped me out answer all my questions and left me feeling wonderful"
We responded:
"David, thank you for your kind words and 5star rating. We are very appreciative of your business and you choosing us for your auto and renters insurance needs. You are greatly appreciated! "
Profile photo of Mark Holifield

Mark Holifield

August 21, 2026

5  out of  5
rating by Mark Holifield
"Brittany is very professional and helpful and friendly. Very prompt when asked for help"
We responded:
"Thank you, Mark! We appreciate your business and are very pleased that you are happy with your experience with us. Brittany is an amazing part of my great team who works very hard to make sure all customers experience exceptional customer service. Thank you again! "
Profile photo of Kay Eggleston

Kay Eggleston

August 13, 2026

5  out of  5
rating by Kay Eggleston
"After research, Ramona has filled all our needs as an agent of State Farm. But more importantly, she treats her customers with respect, humility and warm regards. I've been with State Farm for over 50 years. I can definitely say she's the best agent I've ever had!"
We responded:
"Thank you so much for your incredibly kind words. Knowing that you’ve been with State Farm for over 50 years makes your compliment especially meaningful to me. I’m truly honored to have earned your trust and to be considered the best agent you’ve had over all those years.

I believe taking care of my customers is about so much more than insurance—it’s about treating people with kindness, respect, and genuine care. I’m grateful to have you as part of our State Farm family, and I look forward to being here for you for many years to come. Thank you from the bottom of my heart for your trust and support! ❤️"
Profile photo of Richard Minton

Richard Minton

August 12, 2026

5  out of  5
rating by Richard Minton
"Always helpful!"
We responded:
"Thank you so much for your kind words! We truly appreciate you trusting us with both your home and auto insurance. It’s always our pleasure to be here when you need us, and we’re grateful to have you as part of our State Farm family!"
Profile photo of Gregory Sanders

Gregory Sanders

July 31, 2026

5  out of  5
rating by Gregory Sanders
"Very professional and yet still get that home town feeling."
We responded:
"Thank you, Greg! We sincerely appreciate the review and the opportunity to work with you on your home and auto insurance needs. "
Profile photo of Reta Reed

Reta Reed

July 31, 2026

5  out of  5
rating by Reta Reed
"We recently switched insurance companies, joining the State Farm Group. Abbey Hicks at Ramona Heiney’s State Farm Insurance Office was absolutely amazing to work with! She was very thorough in researching our needs with competitive pricing. I would highly recommend Abbey Hicks and State Farm!"
We responded:
"Thank you for your 5-star review. Abbey is an amazing asset to my awesome team. We are very appreciative of the opportunity to work with you and provide the coverage you need at a great price. "
Profile photo of David Hewitt

David Hewitt

July 29, 2026

5  out of  5
rating by David Hewitt
"Great Service"
We responded:
"Thank you, David. We appreciate your review and the opportunity to help with your insurance needs. Providing customers with extra help in situations we don't necessarily have to, is what sets us apart. We love helping people. "
Profile photo of Ashlie Sewell

Ashlie Sewell

July 23, 2026

5  out of  5
rating by Ashlie Sewell
"If you're shopping for insurance you should give Ramona Heiney's office a call. I've had their insurance since 2013 and they've been so helpful over the years and easy to work with. Plus the employees really care about their customers and try their hardest to find the best rates. Thank you!"
We responded:
"Thank you, Ashlie! We greatly appreciate your loyalty to State Farm and our agency. My team does work very hard to provide exceptional customer service and we are thankful for the opportunity to help you with your auto and home insurance needs. "
Profile photo of James OMary

James OMary

July 21, 2026

5  out of  5
rating by James OMary
"I was a victim of credit card fraud, they were instrumental in helping me to detect this and to eliminate potential damage to my credit. They were willing to do this even though I'm not even a customer of theirs. Thanks to Addi for her help."
We responded:
"Thank you so much for you 5-star review! We greatly appreciate your feedback and your business! "
Profile photo of Gina Ivey

Gina Ivey

July 9, 2026

5  out of  5
rating by Gina Ivey
"I manage a body shop bordering Mo. This State Farm office was a GREAT help when one of my customers was involved in an accident with one of their insured vehicles - they handled the situation with professionalism and kindness"
We responded:
"Thank you so much for this review. It is always extra special when we get a review from someone that is not even a client but recognizes the extra efforts my team provides for an exceptional customer service experience. Thank you again! "
Profile photo of Vickie Borkus

Vickie Borkus

July 1, 2026

5  out of  5
rating by Vickie Borkus
"State farm has the most reasonable prices here in West Plains Missouri. The ladies in the office are very kind , Abby was very helpful."
We responded:
"Thank you for your wonderful review! We are pleased to hear that our rates were a benefit to you, and we will work hard to provide exceptional customer service as well. Abbey and all of my team work very hard for our customers. "